Refund and Returns Policy

‌Effective Date: October 26, 2026‌

Welcome to the official Refund and Returns Policy of CENTRALIZACION COMERCIAL PABAEATI, S.A. DE C.V., the operator of the e-commerce website www.pabaeati.com. As a team of home design lovers dedicated to compact, stylish aroma lamps and minimalist desktop lights that blend soft warm illumination with mild evenly distributed fragrance, we always prioritize your shopping experience and product satisfaction. This policy is formulated to set clear, fair rules for all return and related service requests, helping you fully understand the processing procedures, eligibility criteria and core principles before you submit any relevant application. Please note that ‌we strictly do not support any full or partial only-refund requests without product return under any normal circumstances‌, which is the core principle that runs through all the rules below.

1. General Core Principle: No “Refund Only” Requests Allowed

To ensure fairness for both our brand and all customers, we formally specify that we will never process any “refund only” application that does not require you to send back the purchased product. All requests for reimbursement of payment amount must be accompanied by the complete return of the corresponding merchandise you received. We do not offer the option to keep the product and get a full or partial cash refund, nor will we process any unreturned refund claims submitted through third-party payment platforms without prior communication with our customer service team. This rule applies to all our product lines, including our best-selling tabletop flameless aromatherapy lamps, minimalist desktop lights and all newly launched home lighting and fragrance items.

2. Eligibility for Return Applications

You are eligible to submit a valid return request within 30 calendar days starting from the date you sign for receipt of your order, only if one of the following situations occurs:

  • The product you received has manufacturing defects that affect normal use, such as non-functional lighting modules, abnormal fragrance diffusion systems, or obvious structural damage that does not meet our official product description
  • The delivered item does not match the product information you confirmed in your submitted order, including wrong product models, mismatched colors, or missing official complete accessories that should be included in the original packaging
  • The product appears undamaged during delivery but breaks down within the normal use period covered by our basic quality guarantee, which is verified by our after-sales team as a non-artificial damage issue

Please note that returns will not be approved if the product shows obvious signs of human-induced damage, including improper disassembly, water damage, scratches caused by violent impact, or damage resulting from operation that violates our official product user guide.

3. Full Return and Subsequent Processing Workflow

To follow our no-only-refund rule properly, you need to complete the following full standard return process step by step:

  1. ‌Submit Application Contact‌: Send your return request with clear photos or short videos of the product status and your order number to our customer service team via email at sheen@pabaeati.com. Our team will verify your eligibility within 3 working days and send you a formal confirmation with our designated return shipping address.
  2. ‌Send Back The Product‌: Pack the complete product with all original accessories, user manuals and inner packaging securely, then ship it to the address provided in our confirmation email. You need to send us the tracking number of the return shipment after you drop off the parcel.
  3. ‌Our Inspection Confirmation‌: After we receive the returned parcel, our professional after-sales team will conduct a strict inspection to confirm that the returned item meets our return eligibility standards.
  4. ‌Post-Inspection Arrangement‌: Once we approve your qualified return, you can choose one of the two solutions we provide: you can get a full store credit equivalent to the order value of the returned product that can be used for any future purchases on www.pabaeati.com, or we can arrange an identical brand new replacement product to be shipped to your designated delivery address at no extra cost. We will never issue any cash refund without you returning the corresponding product, and all settlement for qualified returns is completed in the form of store credit or product replacement.

4. Special Situations Explanation

For extremely rare situations where your ordered product is permanently out of stock and we cannot provide a replacement after we receive and inspect your returned item, we will arrange a refund to your original payment path. Even under this special scenario, the prerequisite for processing any refund is that you have fully sent back the complete product you received, which still strictly conforms to our core rule of no only-refund allowed.
If you refuse to return the product after your return application is approved, we have the right to reject all your subsequent related requests, and you will not be eligible to get any form of compensation including store credit or replacement services.

5. Contact Information for Inquiries

If you have any questions about our Refund and Returns Policy, or need to consult the details of your existing return application, you can reach out to our official support team via the following channels:

  • Company Name: CENTRALIZACION COMERCIAL PABAEATI, S.A. DE C.V.
  • Official Email: sheen@pabaeati.com
  • Physical Address: Magnolias 135, Col. Villas del Prado, C.P. 48335, Puerto Vallarta, Jalisco, México
  • Contact Phone: +52 32 2157 0896

Our customer service representatives will reply to your inquiry within 24 working hours after receiving your message, and we are always ready to help you solve any issues encountered during your shopping experience with our Scent & Shine desktop lighting and fragrance products.