PABAEATI

‌Effective Date: October 26, 2026‌

Welcome to the official Shipping Policy of CENTRALIZACION COMERCIAL PABAEATI, S.A. DE C.V., the operator of the e-commerce website www.pabaeati.com. As a team of home design lovers dedicated to bringing steady soft light and subtle fragrance right to your little corner of daily life with our compact, stylish aroma lamps and minimalist desktop lights, we have designed this transparent, customer-centric shipping framework to help you clearly understand all details related to order delivery before you complete your purchase on our platform. We are committed to making sure every Scent & Shine product you order can reach your hands safely, efficiently, and with a perfect unboxing experience that matches the warm vibe of our merchandise.

1. Order Processing Timeline

Once we confirm that your payment for the order on our store has been successfully verified, our dedicated order fulfillment team will launch the processing procedure immediately. All in-stock compact desktop lights, tabletop flameless aromatherapy lamps and other products listed on our website will go through a strict pre-shipping quality check within 1 to 2 business days, including functional testing of the lighting module, fragrance dispersion system, and full inspection of product appearance to rule out any tiny manufacturing flaws. Every item will be carefully packed with shock-absorbing protective materials alongside its complete original accessories, official user guide, and a complimentary mini fragrance test sachet to prevent any possible damage during transit. Please note that order processing does not count public holidays and weekends, so orders placed after 5 PM local time on Friday will be scheduled to start processing on the next following business day.

2. Shipping Service Coverage and Standard Rates

We offer two tiers of official shipping services for customers based across different regions:

• ‌Domestic Mexican Standard Shipping‌: For all delivery addresses within Mexico, we provide affordable ground shipping service with a flat rate of 85 MXN. All orders with a total value exceeding 1,200 MXN will automatically qualify for free standard shipping at checkout. The estimated delivery window for this service ranges from 3 to 7 business days after the order leaves our warehouse.
• ‌Priority Express Shipping‌: If you are located within Puerto Vallarta and neighboring urban zones, you can select our local priority express service at a flat rate of 150 MXN. Orders placed before 2 PM on business days can be scheduled for same-day dispatch, and will be delivered to your designated address within 1 to 2 business days.

Currently, we do not support international cross-border shipping to regions outside of Mexico, to guarantee that every order can be tracked fully and handled in a timely manner by our local logistics partners we have long-term cooperative relationships with. All shipping fees will be clearly displayed on the checkout page before you confirm your order, so there will be no hidden extra charges added after your payment is completed.

3. Order Tracking and Delivery Notifications

Right after your order is dispatched from our warehouse, we will send you an automatic confirmation email that includes your unique shipping tracking number, alongside a quick access link that allows you to check the real-time location and delivery progress of your package on the logistics provider’s official platform. For local priority express orders, our system will also send you a short message notification on your registered contact phone when the courier is 30 minutes away from your delivery address, so you can arrange to receive the parcel conveniently and avoid missed delivery attempts. If you encounter situations where tracking updates are not refreshed for more than 48 hours, you can contact our customer support team for manual assistance, and we will help coordinate with the logistics team to resolve any unexpected issues.

4. Delivery Receipt Guidelines

When the courier arrives at your address, we recommend you check the outer packaging of the parcel carefully before signing for receipt. If you notice that the outer shipping box has obvious severe dents, tears, or water damage that may affect the integrity of the products inside, you have the full right to request a partial on-site inspection of the parcel before confirming your signature, or reject the delivery directly and contact our team immediately. Once the parcel is signed for without reported packaging damage, we will assume the order was received in intact condition. If you are not available to receive the package at the scheduled delivery time, you can contact the logistics provider in advance to reschedule the delivery to a more convenient time slot, or authorize a trusted family member or colleague to receive the parcel on your behalf.

5. Shipping Exception Handling

In very rare cases where unforeseen circumstances such as extreme local weather events, unexpected logistics network delays, or public emergency situations occur, your order delivery may take longer than the original estimated timeline. If your order has not been delivered 10 business days after the dispatch date for domestic standard shipping, and the logistics system marks the parcel as lost, we will verify the situation with our logistics partner, and once the loss is confirmed, we will arrange for a brand new identical replacement product to be shipped to you at no extra cost, or issue a full store credit equivalent to your original order value according to your preference.

6. Contact Information for Shipping Inquiries

If you have any questions about our shipping rules, want to confirm the processing status of your pending order, or need assistance with your dispatched parcel, you can reach out to our official support team through the following authorized channels:

• Company Name: CENTRALIZACION COMERCIAL PABAEATI, S.A. DE C.V.
• Official Contact Email: sheen@pabaeati.com
• Physical Office Address: Magnolias 135, Col. Villas del Prado, C.P. 48335, Puerto Vallarta, Jalisco, México
• Customer Service Phone: +52 32 2157 0896

Our shipping support specialists will reply to your inquiry within 24 working hours, and we will do our utmost to make sure your new compact desktop lamp arrives safely and fills your personal desk space with soft, warm light and mild gentle scent as you expected.